Please read our FAQ before sending us a message.

How can I be sure the products I purchase are genuine and original?

All our products are 100% original and purchased directly from the manufacturer or Authorized distributor.

Will my personal information be kept private?

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your authorization. For further details, please see the Jolie Dame Terms & Conditions.

I have questions about Jolie Dame website and its products. How do I contact you?

Your questions are very important to us and we are committed to have a very responsive customer support, answering every single email with a very close and dedicated customer relation.
You can reach us via E-mail, Phone, Facebook and Chat. Please, check Contact Us page.
We are available during work days: Saturday to Friday, 10am-7pm GMT. Try to contact us during this period of time. If not, please, have some patience and we’ll answer as soon as we can.

Can I pay Cash on Delivery? any additional charges?

Yes, you can pay Cash on Delivery. No additional charges are applied.

Is the Delivery Free in all Saudi Arabia?

All orders above 300 SR are delivered with no shipping cost within Two working day. Orders of less than 300 SR are automatically charged 20 SR on the checkout.

Where is my order?

BasharaCare delivers your order in 1 working day in Saudi Arabia except on Fridays and Holidays. You may contact our customer support team on 0501812787 should you like further information.

How can I track my order?

You may track the status of your order instantly by logging into My Account at

How do I change an item in my order?

You may change your order anytime before delivery by contacting Customer Service by email on or by phone on 0501812787

What if I don't receive an Order Confirmation?

Jolie Dame recommends that you log in to your account to verify the confirmation of your order.
Once your order has been processed a Jolie Dame Customer Service Representative will call you to confirm that your order has been received.
You will also receive order confirmation email. Please kindly check your email and spam settings as occasionally automated emails can be re-directed in your mail box.

How can I cancel my order?

You may cancel by sending an email to Customer Service. Please see our convenient returns & cancellation policy page

What is your return policy?

For more information on Joliedame’s return policy, please see our convenient returns & cancellation policy page

What are the Cash on delivery requirements?

You will be contacted by our customer service prior to the delivery of your order, please ensure that you have correct invoice amount in SR to avoid delays in receiving your order.

I previously ordered a product from Jolie Dame Store, but can no longer find that product on your website. What happened?

If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact Jolie Dame Customer Service via email at

Why am I receiving emails from Joliedame Store?

We frequently feature special offers and promotions, and gifts with purchase, for our returning customers.

What if my question isn't addressed in your FAQ?

You are always welcome to contact Joliedame Store’s Customer Service team via email at

What if I gave the wrong shipping address?

Joliedame Store offers an address change option in your account page. Also customer service will call to confirm your address prior to your order delivery